Tuesday, 4pm. Pipeline review.
Three reps, three conversations, three completely different approaches. One reads the features. One interrogates. One is a founder in disguise, winging it on charm and discounts.
The numbers tell the story: the same leads, sent to different reps, convert at rates that vary three to one. Nobody can say why. The why is that your best rep has a system, and nobody else has been taught it.
In the review, someone asks the top rep how they'd handle the pricing objection. The answer is brilliant: instinctive, layered, two moves deep. Then the awkward part: nobody wrote it down. It has never once been written down.
I closed for twenty years before I trained anyone: £1.5m at BT, a 1-in-3 ratio held for a full year at 100% of target. Then at Think Tank I closed 100 owners into $10k coaching programmes and trained the owners to sell it themselves. The ones who practised outperformed the ones who “just knew how to talk to people.” Every time.
Selling isn't a gift. It's a craft, and crafts transfer.