Launch & project delivery · for new products, services and apps

You built the product.
Now build the launch.

The date's in the diary. Dev says six weeks. Marketing says the assets land next month. Sales is waiting on a price list nobody's approved. Everyone's working hard, and nobody has the one list.

Book the 20-minute call Read the stories ↓

The offer, so you don't have to scroll: one owner, one plan, one date that holds.

232
course sales from a launch
I built and ran myself, in 4 months
£2m
programme budget held
on the buyer's side of the table
20+
years of delivery, from BT
programmes to solo launches
£1.5m
largest single deal at BT
biggest in the division's history
Every number on this page is verifiable. My sales managers at BT and Croner will take your call.
You already know this story

Monday, 8:47am.

The launch date was announced at the away day. It felt real then. That was eleven weeks ago, and the date hasn't moved, but everything around it has.

Dev is “80% confident.” The agency has sent the assets as a PDF of screenshots with “final_v4_REAL” in the filename. Compliance saw the onboarding flow for the first time on Tuesday and has, politely, opened fire. Nobody is doing anything wrong. Everybody is doing their own list.

Wednesday's standup, when someone asks who owns the app-store submission, and the silence lasts exactly long enough for everyone to realise the answer is “the founder, presumably, at the weekend.”

The quiet math of a slipped launch
A launch that slides four weeks doesn't cost you four weeks. It costs the marketing window you booked, the supplier slots you lose and re-book, and the team's belief in the next date you announce. Nobody budgets for the second attempt.
New product, service or app launches
The week before launch: everyone's real list is longer than the official one. · brand scene

And the worst part: the product is good. The demos land. The early users get it. The machine is fine; it's the coordination that's a full-time job, being done in the gaps between everyone's real job.

A launch isn't a milestone. It's a commitment with a supply chain, and it needs one owner.

The turn

After twenty years of launching things at enterprise scale and online, I can tell you where launches die.

It's almost never the product. It's the three weeks before the date, when coordination becomes the whole job, and everyone's still doing their old one. A launch needs one owner. Not a hero: an owner.

Stories from the room

Three scenes you'll recognise.

Twenty years of projects, told honestly. The Receipt stories are mine and verifiable. The Pattern stories are composites: details changed, lessons intact.

The Receipt

The launch I ran myself

Four months, 232 sales. I built the whole thing (platform, emails, checkout) so launch morning I had nobody to blame. I checked the cart on my phone, my laptop and a borrowed iPad before the first email went out. Twice. Paranoia, scheduled. It's the only kind that helps.

Launches are won in the boring checks.
The Pattern

The 2am app store

A pattern, not a client: the founder who submitted the app herself at 2am on launch eve, because the dev agency's scope said “client to create developer account” and nobody had read the appendix. The app was perfect. The paperwork wasn't. Details changed; the Thursday-before scramble hasn't.

Every dependency reads “someone else” until it's written down.
The Receipt

The £1.5m lesson

My largest single deal at BT (biggest in the division's history) didn't close on charm. It closed because one list existed: every dependency, every signer, every date. When someone asked “what's left?”, the answer fit on a page. That page took a fortnight to build and saved three months.

One list beats nine stakeholders guessing.
Partner work · start to finish

Not a case study I watched.
A partner I've shipped with.

The Receipt · named and live

Appvocado is a partner: a digital agency building apps, streaming (OTT) platforms and websites. This is work I've been part of start to finish, from kickoff to live.

The portfolio includes

  • Tennis TV · award-winning website and OTT service; the app reached #1 in sports on the US App Store
  • Sky Store · OTT solution for Sky's Buy and Keep, across multiple devices
  • NOW TV · cross-platform website, OTT service and e-commerce
  • Flex TV · HIIT app with real-time leaderboards and heart-rate integrations
  • Paralympics 2016 · multi award-nominated website
See the work at appvocado.co
HUK app
HUK · partner work
Who's running your project

Jamie Sonnex, on a first-name basis with every seat at this table.

i.

The operator

Twenty years running enterprise programmes at BT scale. £1.5m largest single deal; critical paths, steering groups and real dates, held for a full year at 100% of target.

ii.

The launcher

I've run the whole launch myself (platform, emails, ads, checkout): 232 course sales in four months. I know what every week of that calendar feels like from the inside.

iii.

The buyer

I've held the £2m programme budget on the other side of the table: writing the scopes, choosing the suppliers, cancelling the ones who drift. I know what "nearly there" means from both chairs.

iv.

The closer

Projects end in decisions: sign-off, buy-in, adoption. Twenty years of getting to yes without pressure means the decision actually gets made, in writing, and stays made.

"I run projects the way I wanted them run when I held the budget. That's not a slogan; it's a specification, learned from the most expensive seat in the room."

The standard

How I deliver: the whole method in four lines.

Week one

The one-page plan

Everything that's left, in order, with an owner and a date on every line. One page: if it doesn't fit, the plan isn't finished. Everyone can see what "done" means, including you.

Every day

One owner per workstream

Every line has a name against it, mostly mine. Status is offered before it's asked for, so nobody spends their week chasing updates that never arrive.

Every week

The dashboard tells the truth

Red, amber, green, without the politics. Bad news travels in 24 hours; good news waits for the weekly. A plan nobody trusts is worse than no plan at all.

The result

Delivered, handed over, documented

Go-live is the midpoint, not the finish line. Handover pack, walkthrough, and a team that knows exactly what happens on day 31, because delivery that doesn't stick isn't delivery.

The receipts

Anyone can claim. This brand exists to prove.

The numbers above, the launches behind them, and a public ledger of the whole journey: applications, rejections, results, lessons. The highlight reel is boring; the delivery is the evidence.

The Launch Room: proof in public
The offer

The same offer I make on every call.

✓ What the 20 minutes is

You bring the product and the date; I'll tell you where the launch is actually leaking, which dependency will bite first, and the first three moves. If I can't help, I'll say so and point you somewhere better.

✗ What it isn't

A pitch. There's nothing to buy on the call except a decision, and you'll know inside ten minutes whether I'm the person to run this.

The Launch Deal
Bring me the project. I'll bring the structure, and stay until it's delivered.
  • Week one: your project audited into a one-page plan of what's left, in order, owned and dated
  • I run the workstreams, suppliers and chase-lists so your team can do their day jobs
  • One dashboard, one weekly report: no surprises, no jargon, no 40-slide updates
  • Launched means launched: handover pack, documentation, and a team that knows what's next
Book the 20-minute call
Real engagements

How the work arrived.

Start to finish: how the client was found, the need proved, the option proposed, the work delivered.

Homeopathy UK logo
Homeopathy UK, charity · brand and growth on a donor-set budget

232 sales in three months.

The brief
A charity with a growth brief and a budget set by a large donor. Every pound answerable.
Built
An online course, built and launched. Filled with Meta ads.
Sold
232 sales in three months.
Delivered
A clinic launch with ticketing. Then a Royal Gala, with HRH the Duke of Gloucester in the room.
232 sales, three monthsCourse, clinic, gala£2m programme, six projects
Last line

The date is in the diary.
Let's keep it there.

One owner, one page, one weekly report. Your team does what they're brilliant at, and the launch happens on the day you told the board.

Book the 20-minute call

You'll know inside ten minutes. · Every number on this page is verifiable.